Workplace Violence and Aggression in a Retail Environment

About this course

Working in retail often involves direct, face-to-face interactions with colleagues and customers.

Whilst this can be a fantastic opportunity for communication, it can also pose a risk when the behaviour in the workplace becomes threatening or violent.

Workplace violence and aggression are risks to health and safety and can cause significant harm to workers’ physical and psychological health.

What the course covers

• What is workplace violence
• Impacts of workplace violence and aggression
• What to do in a scenario of workplace violence or aggression
• Work Health Safety responsibilities
• Speaking up
• Healthy workplace culture

What people can do afterwards

By the end of the course, participants will be able to:

• understand what workplace violence and aggression is
• understand your roles and responsibilities under occupational/work health safety laws
• identify ways in which you can respond to workplace violence and aggression

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Workplace Violence and Aggression in a Retail Environment” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.