Conduct of Financial Institutions (NZ)

About this course

This module provides an overview of New Zealand’s Conduct of Financial Institutions (CoFI) legislation. The CoFI regime, introduced through amendments to the Financial Markets Conduct Act 2013, is designed to improve the conduct, culture, and accountability of financial institutions. It aims to promote fairness, integrity, and transparency in the provision of financial services, and to strengthen protections for consumers.

What the course covers

• Introduction to the CoFI legislation
• Purpose of the CoFI regime
• Who is impacted by CoFI
• Licensing requirements
• The Fair Conduct Principle
• Fair Conduct Programmes (FCP)
• Obligations to consumers
• Governance and accountability
• Understanding consumer rights under CoFI
• Prohibition on incentives
• Penalties for non-compliance
• Scenarios and case studies

What people can do afterwards

By the end of the course, participants will be able to:

• describe the purpose and scope of the CoFI regime
• identify who the CoFI legislation applies to
• explain the licensing requirements and obligations for financial institutions
• understand the principles and elements of a Fair Conduct Programme (FCP)
• recognise the consumer protections under CoFI
• understand the roles and responsibilities of governance and senior management
• identify penalties and enforcement actions under CoFI
• apply knowledge to workplace scenarios involving licensing and consumer fairness
• Rigorous end-of-module testing to ensure thorough understanding of the law
• Legally up-to-date content to save you time and resources
• Multiple course formats to suit diverse learning needs
• Engaging and interactive animated modules for an optimal user experience
• Comprehensive coverage of Conduct of Financial Institutions obligations and consumer protections

How it is delivered

• Accelerated learning Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Conduct of Financial Institutions (NZ)” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.