eCompliance

Cultural Awareness

Cultural Sensitivity

Ensure your staff have a deep understanding of cultural sensitivity to foster inclusivity and respect in the workplace. Gain insights into diverse cultural perspectives and understand how embracing cultural differences, will create a more harmonious and productive environment for everyone.

The short answer

Cultural Sensitivity training is for everyone in scope in Australia. There is no single instrument behind it; it is treated as good practice. It runs online in about 35 to 40 minutes. Run it off the shelf as it is, or have Hungry Minds rebuild it around your own policies and scenarios.

Course details reviewed

About this course

Cultural sensitivity involves recognising, respecting and valuing cultural differences without making assumptions or judgements. It supports positive interactions between people from diverse backgrounds and helps create more inclusive workplaces and communities.

This course explores the principles of cultural sensitivity, multiculturalism and effective communication across cultures. Learners will develop practical skills to improve workplace interactions, enhance customer service and contribute to a respectful and inclusive environment.

What the course covers

  • What is cultural sensitivity?
  • Multiculturalism
  • Components of cultural sensitivity
  • Common differences between cultures
  • Discrimination
  • The goal of customer service
  • Body language
  • Voice, pitch and tone
  • Listening skills
  • Communicating over the telephone
  • Cultural awareness checklist

What people can do afterwards

By the end of the course, participants will be able to:

  • Explain the meaning and importance of cultural sensitivity.
  • Identify the key elements of culturally aware and respectful behaviour.
  • Recognise behaviours that may be discriminatory or culturally inappropriate.
  • Apply effective communication techniques across diverse cultural contexts.
  • Improve customer service outcomes through greater cultural awareness.
  • Contribute to a more inclusive and respectful workplace environment.

How it is delivered

  • Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.

Two ways to run it

  • Your policies, your scenarios

    We rebuild “Cultural Sensitivity” around how your organisation actually works, so the training changes behaviour instead of recording completions.

    Build a custom version

  • Ready to run as it is

    Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

    Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.

Common questions

Who needs Cultural Sensitivity training?

It is written for everyone in scope in Australia. No single instrument mandates it. Organisations usually run it as part of a broader risk or conduct program.

How long does the course take?

About 35 to 40 minutes online.

What does the course cover?

Modules include: What is cultural sensitivity? · Multiculturalism · Components of cultural sensitivity · Common differences between cultures · Discrimination · The goal of customer service. There are 11 modules in total.

What will people be able to do afterwards?

By the end, participants can explain the meaning and importance of cultural sensitivity; identify the key elements of culturally aware and respectful behaviour; recognise behaviours that may be discriminatory or culturally inappropriate; apply effective communication techniques across diverse cultural contexts.

Can it be customised to our organisation?

Yes, at three levels: light branding, deeper content and imagery changes, or a full custom build around your own policies, scenarios and systems. If the behaviour you need to change is specific to how your organisation works, the custom build is the one that does it. See how custom training works, or deploy this one as it is.

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