Debt Collection

About this course

Debt collectors are governed by a range of statutory and common law obligations.

Together, the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have published a Debt Collection Guideline, which explains how the Australian Consumer Law (ACL), the Australian Securities and Investments Commission Act (ASIC Act) and the National Consumer Credit Protection Act apply to debt collection activities.

What the course covers

• Laws governing debt collection
• Misleading and deceptive conduct
• Unconscionable conduct
• Contacting a debtor
• Privacy obligations
• Record keeping
• Repayment negotiations
• Contact when a payment arrangement is already in place
• Contact following bankruptcy, PIA or debt agreement
• Conduct towards debtors, their families and third parties
• Representations about the consequence of non-payment
• Credit reporting
• Representations as to the legal status of a debt
• Legal actions and procedures
• Complaints and dispute resolution

What people can do afterwards

By the end of the course, participants will be able to:

• understand the laws and obligations relevant to debt collection activities
• understand the guidelines governing how and when to contact a debtor
• identify appropriate conduct when communicating with debtors, third parties and representatives
• understand legal, privacy and credit reporting obligations relating to debt collection
• recognise complaint handling and dispute resolution requirements

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.
• Accelerated learning Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes. OR ShortBurst learning – Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
• ShortBurst learning Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Debt Collection” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.