Fair Insurance Code

About this course

This course provides a comprehensive overview of the Fair Insurance Code 2020, helping participants understand the minimum service standards required of insurers.

It explains the responsibilities of both insurers and customers, promotes professionalism within the insurance industry, and focuses on insurance products excluding health and life insurance.

What the course covers

• General responsibilities under the Code
• Privacy law – our responsibility
• Applying for and buying insurance
• Our responsibilities
• Customer responsibilities
• Insurance claims
• Claims handling timeframes
• Making a claim – customer responsibilities
• Catastrophes
• Complaints handling
• What happens if we breach the Code?

What people can do afterwards

By the end of the course, participants will be able to:

• understand the Fair Insurance Code 2020 and its purpose
• recognise the standards that apply to employees and authorised representatives under the Code
• understand insurer and customer responsibilities throughout the insurance lifecycle
• understand claims handling and complaints management requirements
• recognise the consequences of breaches of the Code

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Fair Insurance Code” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.