Financial Services Representatives – Customer Service – Non Advice

About this course

The financial services industry has undergone significant reform in recent years, with laws establishing a comprehensive licensing and regulatory framework for individuals and organisations providing financial services and financial products.

These laws are supported by ASIC regulatory guidance and policies. Breaches of statutory obligations or ASIC requirements can result in substantial penalties and regulatory action.

What the course covers

• Financial services representatives
• Financial services authorisations
• Financial products
• Financial services
• Financial product advice
• Purely factual information
• Situations that are not financial product advice
• Dealing in a financial product
• Disclosure to clients
• Cooling-off rights
• Complaints handling and dispute resolution
• Misconduct in providing financial services

What people can do afterwards

By the end of the course, participants will be able to:

• deliver quality service as an employee, contractor or authorised representative
• understand the obligations that apply when providing financial services on behalf of an organisation
• recognise the difference between financial product advice and factual information
• understand disclosure, complaints handling and dispute resolution requirements
• help reduce compliance risk while improving customer outcomes and satisfaction

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.
• Accelerated learning Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Financial Services Representatives – Customer Service – Non Advice” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.