Life Insurance Code of Practice

About this course

The Life Insurance Code of Practice is a voluntary industry code developed by the Council of Australian Life Insurers (CALI) to promote higher standards of customer service and accountability across the life insurance industry.

The Code aims to make policy documents easier to understand, improve claims handling processes, strengthen complaints management, and provide better support for customers throughout the life insurance journey.

This course provides an overview of the Code and the standards that apply to insurers, employees, representatives, distributors and third parties involved in delivering life insurance services.

What the course covers

• About the Life Insurance Code of Practice
• Policies covered by the Code
• Policy design and disclosure requirements
• Purchasing insurance requiring underwriting decisions
• Policy changes and cancellation rights
• Supporting consumers requiring additional assistance
• Insurance claims
• Income-related benefits
• Complaints and dispute resolution
• Standards for third parties
• Code monitoring and enforcement

What people can do afterwards

By the end of the course, participants will be able to:

• understand the purpose and requirements of the Life Insurance Code of Practice
• identify the standards that apply to employees, representatives, distributors and third parties
• understand customer protections throughout the policy and claims lifecycle
• recognise obligations relating to complaints, disputes and vulnerable customers
• apply Code principles to support fair and transparent customer outcomes

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Life Insurance Code of Practice” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.