Private Health Insurance Code of Conduct

About this course

The Private Health Insurance Code of Conduct is a voluntary industry code developed by Private Healthcare Australia to promote informed relationships between private health insurers and consumers.

The Code establishes standards for communication, disclosure, policy administration, complaints handling and customer service, helping insurers provide clear and transparent information to members.

This course provides an overview of the Code’s requirements and explains the obligations of insurers, employees and intermediaries in delivering fair and consistent customer outcomes.

What the course covers

• About the Private Health Insurance Code of Conduct
• Employee obligations
• Intermediaries and representatives
• Training requirements
• Policy documentation
• Detrimental changes to policies
• Ancillary benefits
• Changes to hospital contracting arrangements
• Guidelines for pre-existing conditions
• Cooling-off provisions
• Internal dispute resolution
• Privacy obligations

What people can do afterwards

By the end of the course, participants will be able to:

• understand the purpose and scope of the Private Health Insurance Code of Conduct
• recognise the obligations of insurers, employees and intermediaries under the Code
• understand requirements relating to policy documentation, disclosures and customer communications
• identify obligations regarding complaints handling, privacy and dispute resolution
• apply the principles of the Code to support fair and transparent customer outcomes

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Private Health Insurance Code of Conduct” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.