Consumer Protection and Unfair Business Conduct

About this course

Consumer protection laws are designed to promote fair trading practices, protect consumers from unfair conduct and ensure businesses meet their legal obligations.

Understanding both consumer rights and business responsibilities is essential for organisations operating in competitive markets. Failure to comply with consumer protection laws can result in significant penalties, legal action and reputational damage.

This course explores misleading and deceptive conduct, consumer guarantees, unfair contract terms, consumer remedies and product safety requirements to help organisations maintain compliance and build consumer trust.

What the course covers

• Misleading or deceptive conduct
• Country of origin representations
• Unconscionable conduct
• Unfair contract terms
• Consumer guarantees
• Consumer rights and remedies
• Defective products
• Products and services safety and information

What people can do afterwards

By the end of the course, participants will be able to:

• understand key obligations for organisations and employees under consumer protection laws
• identify misleading, deceptive and unconscionable conduct
• recognise unfair business practices and the penalties associated with non-compliance
• understand consumer guarantees and available consumer remedies
• identify false, misleading and unsubstantiated representations
• distinguish between misleading conduct and misleading representations
• recognise unfair contract terms and their implications
• understand product safety obligations and defective product requirements

How it is delivered

• Structured learning Designed for learners who are new to the topic or want a comprehensive overview. The course explores the subject in detail and typically takes 35–40 minutes to complete.
• Accelerated learning Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes. OR ShortBurst learning – Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes. MicroLearns – Short modules for time-poor learners, with each module lasting 5-10 minutes.
• ShortBurst learning Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
• MicroLearns Short modules for time-poor learners, with each module lasting 5-10 minutes.

Two ways to run it

• Your policies, your scenarios

  We rebuild “Consumer Protection and Unfair Business Conduct” around how your organisation actually works, so the training changes behaviour instead of recording completions.

  Build a custom version

• Ready to run as it is

  Deploy the course off the shelf, with light branding if you want it. Delivered with our partner Safetrac, who will contact you directly.

  Deploy off the shelf

Either way, you can run it through our compliance platform or take it as a SCORM package for the LMS you already have.

What it costs

Off-the-shelf pricing starts at $4,000 a year for up to ten courses with your logo and colours applied, rising with how much you want changed. The tiers are the same across the catalogue, so they are set out once on the pricing page rather than repeated on all 101 courses.

If what you actually need is your own scenarios and your own policies rather than a reskin, that is a custom build, and it is the work Hungry Minds does.

Choosing an LMS

If you don’t currently have an LMS, we can help you select a platform that suits your organisation.

For smaller teams or organisations getting started, we typically recommend LearnWorlds for its ease of use and quick setup.For organisations requiring more advanced functionality and reporting, TalentLMS is a strong option.

Learn more:LearnWorlds TalentLMS

We may receive a commission if you sign up to an LMS we recommend. It does not change what we recommend.